Usability is the study of Human–computer interaction between people (users) and computers.

Complex computer systems are finding their way into everyday life, and at the same time the market is becoming saturated with competing products. This has led to usability becoming more necessary and widely recognized in recent years as brands see the benefits of researching and developing their products with user-oriented instead of technology-oriented methods.

By understanding and researching the interaction between product and user, the usability expert can also provide insight that is unattainable by traditional market research. After observing and interviewing users, the usability expert may identify needed functionality or design flaws that were not anticipated.

Usability is also very important in website development. Studies of user behavior on the Web find a low tolerance for difficult designs or slow sites. Users won't wait or don't want to learn how to use a home page. There's no such thing as a training class or a manual for a Web site. People have to be able to grasp the functioning of the site immediately after scanning the home page—for a few sec-onds at most.

This is where our Usability services can help you. Some of the steps involved are: